Frequently Asked Questions (FAQ)

1. Can I create multiple chatbots under a single account?

Yes, each user can create and manage multiple AI chatbots, depending on the specific allocations of your selected subscription plan.

2. Can a single chatbot operate across multiple websites?

No. To ensure accurate context tracking, isolated data training, and optimal security, each individual chatbot is restricted to operate on a single website domain.

3. Where does the chatbot get its answers from?

Your chatbots retrieve responses exclusively from the data you provide in your private Knowledge Sources dashboard page. You can easily fetch information by inserting your website URL or by uploading document files under the following technical limits:

You can upload a maximum of 15 PDF files per account workspace.
The maximum file size per individual PDF is strictly capped at 20 MB.
The overall collective storage size for all combined PDFs must not exceed 100 MB.

4. Are subscription billing plans monthly or annual?

Eldemiry operates on a flexible monthly subscription model only. There are no long-term yearly contracts, and you can cancel future renewals seamlessly via your billing dashboard.

5. What is your cancellation refund policy?

We accept full refund requests only if submitted within 48 hours of the subscription payment event, provided that your account usage has not consumed more than 1% of that plan's assigned AI token volume quota. Any requests exceeding 48 hours or bypassing the 1% resource consumption ceiling cannot be refunded.