Refund Policy

1. Subscriptions and Cancellations

At Eldemiry, we offer subscription-based plans for our AI services. You can cancel your subscription at any time through your account billing settings dashboard. Upon cancellation, your subscription will remain active until the end of your current billing period, and you will not be charged again.

2. Refund Eligibility Criteria

Due to the high operational and computing costs associated with AI generation and GPU resources, refunds are strictly limited to ensure fair platform usage. To qualify for a full refund, your request must meet both of the following conditions:

• Time Window: The refund request must be submitted to our support team within exactly 48 hours of the initial subscription transaction.
• Resource Usage: The total AI tokens consumed from your plan must not exceed 1% of the plan's overall token allocation. For example, if your plan includes 1,000,000 tokens, your total consumption must be 10,000 tokens or less at the time of the request.

Any refund requests that fail to meet both criteria, or are submitted after the 48-hour window, will be automatically declined.

3. Technical Errors

If you experience a verified technical system failure or a critical error on our end that entirely prevents you from accessing your paid token allocation, please contact us immediately. We will review your system logs and issue a full or partial adjustment where applicable.

4. Processing Approved Refunds

Once approved, your refund will be processed automatically via our payment gateway (Stripe). Credit will be applied back to your original method of payment within 5 to 10 business days, depending on your bank's institutional processing times.

5. Contact Us

If you believe your account qualifies for a refund under our eligibility criteria, or if you have questions regarding your billing status, please reach out to us at:

support@eldemiry.com